Tierdrop SignatureTierdrop Signature
Tierdrop's Guarantee
Designed to give buyers greater confidence in every card they receive
Why Tierdrop checks every card
Checking every card helps confirm it matches the listing before it reaches you and creates an independent record of its condition. If an issue is reported after delivery, our team can review the authentication records alongside the information provided.

On other marketplaces

  1. Message the seller, wait, negotiate, escalate
  2. No independent record of the card's condition before it shipped
  3. The platform reviews a dispute it never saw firsthand

On Tierdrop

  1. Report the concern and provide photos of what you received
  2. We compare them with the authentication photos of your exact card
  3. Our team reviews the evidence, without you needing to negotiate directly with the seller

Authentication photos support every order

Our team photographs the exact card before dispatch. This gives us a record of its authenticated condition and helps us assess claims using evidence from before delivery.

How we handle order issues
If a card does not pass authentication, the order will be cancelled and the card will not be sent to the buyer. You will receive a full refund of the amount paid for the order. If an authenticated card arrives and something appears to be wrong, you can report it using the steps below.
Step 1:Report the issue

Tell us what went wrong and upload clear photos of the card and packaging as they arrived. Where possible, leave the transparent heat-sealed bag unopened and intact. Do not return the card unless we approve it for return and provide you with return instructions.

Step 2:We review your claim

We compare your photos with the authentication photos taken of your card before dispatch. If we need more information or additional photos, we'll contact you before deciding the outcome.

Step 3:We resolve the claim

If we confirm an issue, we'll offer the appropriate resolution. This may be a partial refund if you choose to keep the card, or we may ask you to return the card to Tierdrop for further inspection.

If a return is required, you'll need to purchase your own tracked return postage and send the card to Tierdrop. If our inspection confirms that you're eligible for a full refund, we'll reimburse your return postage and refund the card price, Tierdrop fees and original delivery cost to your original payment method.

If the card matches our authentication record or the issue is not covered, we'll explain the decision and show you the comparison. The card will be returned to you at no additional cost.

Your rights under Australian Consumer Law

This guarantee does not exclude or limit any of your rights available under the Australian Consumer Law. The benefits of Tierdrop's Guarantee are in addition to those rights and remedies, nothing on this page replaces or limits them.

What's covered
Coverage applies when there is a genuine issue with the card's authenticity, condition or delivery. The examples below outline what Tierdrop protection does and does not cover.

Covered

  1. A card that is not authentic
  2. A card that is materially different from the listing or our published condition standards
  3. Significant undisclosed damage or alteration
  4. Damage to the card during delivery
  5. An order that does not arrive

Not covered

  1. Change of mind
  2. Issues clearly disclosed in the listing or during authentication and accepted by the buyer before dispatch
  3. Minor characteristics consistent with the listing and our published condition standards
  4. A change in the card's market value after purchase
  5. Damage, wear or alteration occurring after delivery
  6. Damage to the shipping packaging where the card itself is unaffected